Santander
Bank in Brent
Address: 514 High Rd, Wembley HA9 7BT, United Kingdom
Phone: 448000851491
Region: Brent
Nearest station: Wembley Central (0.04 miles)
Rated: 3.4/5 on Google.
Opening Times
| Monday: | 9:30 AM–3 PM |
| Tuesday: | 9:30 AM–3 PM |
| Wednesday: | 9:30 AM–3 PM |
| Thursday: | 9:30 AM–3 PM |
| Friday: | 9:30 AM–3 PM |
| Saturday: | 9:30 AM–12:30 PM |
| Sunday: | Closed |
About Santander
- 💔 Negative review: Customer experienced poor customer care, waited in line for 30 minutes to receive incorrect advice. When they asked to speak to a manager, they were told he was in a meeting and there was no one else available. The customer felt lied to and believed the bank staff viewed them as idiots. They do not recommend banking with Santander.
- 😃 Positive review: Customer had previously used the Harrow branch but had low expectations for the Wembley branch. However, they were pleasantly surprised by their experience. There was only a short queue, both customers ahead of them were served quickly, and the staff was efficient and polite. The bank floor was spacious with express banking machines and an ATM outside. Some seating was available for waiting customers.
- ⭐️ Diverging opinions on staff: Negative reviewer found it difficult to find help from staff while positive reviewer praised Wembley branch’s excellent service.
- ⭐️ Diverging opinions on wait time: Negative reviewer complained about waiting 30 minutes, while positive reviewer had a short wait time at Wembley branch compared to Harrow branch.
Options: Wheelchair-accessible entrance, Wheelchair-accessible car park, LGBTQ+ friendly, Transgender safe space
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