Santander
Bank in Kingston upon Thames
Address: 59 Eden St, Kingston upon Thames KT1 1DH, United Kingdom
Phone: 448000851491
Region: Kingston upon Thames
Nearest station: Kingston (0.17 miles)
Rated: 3.0/5 on Google.
Opening Times
| Monday: | 9:30 am–3 pm |
| Tuesday: | 9:30 am–3 pm |
| Wednesday: | 9:30 am–3 pm |
| Thursday: | 9:30 am–3 pm |
| Friday: | 9:30 am–3 pm |
| Saturday: | 9:30 am–12:30 pm |
| Sunday: | Closed |
About Santander
- 👉 Changing name on the account after marriage was a painful experience. Had to wait for one of the few staff members to be available and ended up leaving without completing the process.
- 👉 Only 2 staff members were working, resulting in a long queue that didn’t move. No assistance provided for minor inquiries.
- 👉 Friendly staff but service is slow due to lack of staff. Difficulty getting appointments as they are fully booked for a week.
- 👉 Removing oneself from a joint account proved to be an arduous task. Conflicting branches requesting ID and signed forms caused delays in processing the request.
- 👉 Some employees at Santander were described as rude and hostile, specifically mentioned one person.
- 👉 Lack of organization and confusion observed with only 2 staff members serving in the main area.
- ✨ Diverging opinions on friendliness of staff: some found them friendly, others experienced rudeness.
- ✨ Mixed views on wait times: some had to wait for hours while others experienced fast service due to limited crowd size at certain times.
- ✨ Conflicting experiences regarding appointment availability: some faced challenges while others found it easy to book appointments.
Options: Wheelchair-accessible entrance, Wheelchair-accessible car park, LGBTQ+ friendly, Transgender safe space
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