HSBC Kingston Clarence Street
Bank in Kingston upon Thames
Address: Surrey, 54 Clarence St, Kingston upon Thames KT1 1NP, United Kingdom
Phone: 443457404404
Region: Kingston upon Thames
Nearest station: Kingston (0.16 miles)
Rated: 2.9/5 on Google.
Opening Times
| Monday: | 9:30 AM–4:30 PM |
| Tuesday: | 9:30 AM–4:30 PM |
| Wednesday: | 9:30 AM–4:30 PM |
| Thursday: | 9:30 AM–4:30 PM |
| Friday: | 9:30 AM–4:30 PM |
| Saturday: | 9:30 AM–1 PM |
| Sunday: | Closed |
About HSBC Kingston Clarence Street
- – Excellent and professional customer service from Alan Logan, who showed empathy and provided suitable solutions. 👍👍👍💯
- – Mr. Alan Logan provided excellent service, patiently listened to questions about currency accounts, saving accounts, and global transfers, and offered professional advice accordingly. 👍
- – Mixed opinions on customer service: one review mentioned staff forgetting the standards of customer service with no pleasantries or polite language, while another praised Alan Logan for showing a lot of options in banking apps.
- – One customer had a negative experience where they arrived 30 minutes before closing but felt that there were not enough staff members available to serve customers efficiently for international transfers.
- – Generally positive feedback on the professionalism and helpfulness of staff members at HSBC Kingston Clarence Street.
- – The review mentioning forgetting customer service standards raises concerns about the overall atmosphere at the branch.
- – Appreciation expressed towards Alan Logan for his assistance in creating a new account.
- – The negative experience highlights potential issues with staffing levels during busy periods.
- – It seems that there is room for improvement in terms of efficiency at the branch during peak times.
Options: Wheelchair-accessible entrance
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