The Co-operative Bank – Ealing

Bank in Ealing

Address: 16-18 New Broadway, London W5 2XA, United Kingdom

Phone: 442085790100

Region: Ealing

Nearest station: Ealing Broadway (0.24 miles)

Rated: 3.3/5 on Google.

Website

• 👍 Positive review:
• – Only one agent at the counter initially, but Victor provided a positive interaction and addressed issues effectively.
• – Victor was cordial, professional, and explained things clearly.
• 😞 Negative review:
• – Diabolical service with no one answering the phone.
• – Staff members were moody and unkempt counter.
• – Avoid this place as it is absolutely awful.
• 😞 Mixed perspective on missing funds:
• – £909.87 missing from business account.
• – Staff member working from home with limited resources.
• – Claims it will take 25 working days to investigate, which is over a month.
• – Manager Colin refuses to come onto the phone after being on hold for over 2 hours and counting.
• 👍 Positive but with a complaint:
• – After a long wait at the counter, money was received.
• – Requested for an agent’s name but unable to understand poor cursive handwriting initially.
• – Asked for clarification but received an annoyed response from the staff member.
• – Manager intervened and wrote down name correctly.
• Overall, some customers had positive experiences when dealing with Victor who provided good customer service.

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