Lloyds Bank
Bank in Richmond upon Thames
Address: 19-20 The Quadrant, Richmond TW9 1BP, United Kingdom
Phone: 443456021997
Region: Richmond upon Thames
Nearest station: Richmond (0.19 miles)
Rated: 3.5/5 on Google.
Opening Times
| Monday: | 9 AM–3:30 PM |
| Tuesday: | 9 AM–3:30 PM |
| Wednesday: | 9 AM–3:30 PM |
| Thursday: | 9 AM–3:30 PM |
| Friday: | 9 AM–3:30 PM |
| Saturday: | 9 AM–1 PM |
| Sunday: | Closed |
About Lloyds Bank
- 🌟 Best bank branch experience with great customer service and a smile. Stands out from poor service in other branches visited.
- 🌟 Staff at the Richmond branch are friendly, helpful, professional, patient, and answer all questions. Other staff members also provide excellent customer care.
- 🌟 Positive experience contrasts sharply with previous negative reviews of the branch. Cannot pinpoint the reason for the difference but appreciates the exceptional service received.
- 🌟 Longstanding Lloyds bank customer (28 years) who praises their exceptional services, welcoming and professional staff, and a clean environment. No plans to switch banks.
- 😕 On the other hand, one reviewer has had an unsatisfactory experience at the Richmond branch for over 15 years. They describe staff as unprofessional, rude, lazy after lockdowns. Calls for a change in management.
- 😕 Appointment rescheduling issues reported by a dissatisfied customer who felt neglected and treated poorly during visits to the branch. Accuses staff of chatting among themselves instead of serving customers promptly.
- 😕 Slow service mentioned along with an example where personal appointments were rebooked multiple times without receiving confirmation.
Options: Wheelchair-accessible entrance, LGBTQ+ friendly
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