Metro Bank
Bank in Kingston upon Thames
Address: 64-66 Clarence St, Kingston upon Thames KT1 1NP, United Kingdom
Phone: 443450808500
Region: Kingston upon Thames
Nearest station: Kingston (0.16 miles)
Rated: 2.7/5 on Google.
Opening Times
| Monday: | 8:30 AM–6 PM |
| Tuesday: | 8:30 AM–6 PM |
| Wednesday: | 8:30 AM–6 PM |
| Thursday: | 8:30 AM–6 PM |
| Friday: | 8:30 AM–6 PM |
| Saturday: | 8:30 AM–6 PM |
| Sunday: | 11 AM–5 PM |
About Metro Bank
- 🙁 One customer had a negative experience with a rude employee who didn’t know how to change their password. However, the manager was nice and helpful in resolving the issue.
- 😕 Another reviewer expressed frustration with long wait times at the Kingston branch and described its operations as bizarre. A visiting employee from another branch also shared this sentiment.
- 😡 A customer vented their anger towards Metro Bank Kingston for repeatedly asking for additional proof of address for their autistic son, even after providing documents like a driving license and passport. They decided to switch to another bank with better customer service.
- 😐 The reviewer also mentioned that the Sutton branch accepted a driving license and passport as sufficient proof of address, which made them wonder if there was discrimination against disabled individuals at Metro Bank.
- 💔 It is worth noting that this negative experience prompted the customer to switch banks, feeling disappointed by Metro Bank’s lack of support.
- 💁♂️ Despite these critical reviews, it’s important to remember that not everyone leaves reviews, so we might not be getting a complete picture of customers’ experiences.
Options: Wheelchair-accessible entrance
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