WHSmith

Stationery store in Newham

Address: stratford international railway station, 3 Temple Ml Ln, London E20 1YY, United Kingdom

Phone: 442032883230

Region: Newham

Nearest station: Stratford International (0.4 miles)

Rated: 2.7/5 on Google.

Price range: ££

Website

• 🕒 Inconsistent closing times – some reviewers mentioned that the store closed earlier than advertised, creating inconvenience for customers.
• ✉️ Lack of communication – no signs or explanations provided to notify customers about the early closures.
• 🔓 Delayed opening – one reviewer complained about the store not being open at the advertised time of 7am, causing frustration.
• 💼 Automation of tills – some customers felt that staff were unnecessary because most transactions were automated, leading them to question why the store shut early when there was still time left.
• 😠 Rude customer service experience – a customer encountered an employee named Paul who was rude and provided poor assistance during their return process.
• 🔄 Confusion on return policy – the customer was not aware that they needed to have their payment card with them in order to process a return and found it frustrating that no one could help properly until “Paul” intervened but in an unhelpful manner.
• 💳 Outdated return procedures – compared to other stores processing returns online without requiring customers to bring their payment cards, WHSmith’s policies seemed outdated and lacking in education towards customers regarding this process.

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