The Carpet Shop
Carpet store in Waltham Forest
Address: 5 Albert Cres, Chingford Mount, London E4 6SH, United Kingdom
Phone: 442070180155
Region: Waltham Forest
Nearest station: Highams Park (1.0 miles)
Rated: 4.2/5 on Google.
Opening Times
| Monday: | 9 AM–5 PM |
| Tuesday: | 9 AM–5 PM |
| Wednesday: | 9 AM–5 PM |
| Thursday: | 9 AM–5 PM |
| Friday: | 9 AM–5 PM |
| Saturday: | 9 AM–4 PM |
| Sunday: | Closed |
About The Carpet Shop
- 🌟 Mixed opinions on customer service and communication:
- – One customer has had a negative experience with Mr. Jacobs, citing a “vile temper” when expressing concerns.
- – Another customer mentions a lack of contact and feeling misled by the retailer.
- 🌟 Issue with faulty carpet installation:
- – One customer mentions excessive shedding and believes the installed carpet may be faulty.
- – The same customer discovered that they had been lied to by the retailer regarding progress updates from the wholesaler.
- 🌟 Lack of professionalism:
- – Despite discovering a letter from Faithfull Floorcoverings regarding their complaint, the retailer did not show any sense of shame or attempt to handle matters more professionally according to one review.
- 💁♀️ Overall, there are diverging perspectives on customer service and communication, with one negative experience mentioned. Additionally, there is consensus on an issue with faulty carpet installation and a lack of professionalism displayed by the retailer after being made aware of it.
Options: Delivery, In-store shopping, Credit cards, Debit cards, NFC mobile payments, Credit cards
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