O2 Shop Brent Cross

Cell phone store in Barnet

Address: Unit C9, Shopping Centre, Prince Charles Dr, Brent Cross, London NW4 3FJ, United Kingdom

Phone: 442082026342

Region: Barnet

Nearest station: Brent Cross (0.45 miles)

Rated: 3.9/5 on Google.

Price range: ££

Website

• 🌟 Staff members Saaed and a young woman were praised for being kind and helpful to a customer with learning difficulties.
• 🌟 Romina provided excellent assistance, going above and beyond to help a customer switch to O2. The staff in general were helpful.
• 🤔 Mixed opinions about the store’s environment: some complained about high stools and it feeling too warm.
• 😕 Lack of full body phone cases was disappointing for one reviewer, who had to settle for a back case they weren’t happy with.
• 😔 Unhappy customer wanted to pay off their device in full but was told they needed to wait 14 days and visit the store again for a discount. Attempts over the phone didn’t resolve the issue, which was inconvenient for them.
• ❌ Complaints about poor phone answering service at the store – calls were never answered, leading to wasted trips.
• Overall, customers appreciated the kindness and helpfulness of certain staff members while finding some aspects of the store environment lacking. There were mixed experiences regarding discounts on devices and frustrations with unanswered phone calls.

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